Study Guide & Resources
Comprehensive study materials covering all five CQIA Body of Knowledge areas. Review these topics before taking the practice exam.
Quality Basics
Foundation concepts, quality definitions, systems, and thought leaders
Key Topics:
Quality definitions and concepts
Quality planning and systems
Organizational culture impact
Employee involvement vs empowerment
Systems and processes (SIPOC)
Variation types and standardization
Benefits of quality to stakeholders
Quality thought leaders (Deming, Juran, Crosby, etc.)
Team Basics
Team organization, roles, formation, and decision-making processes
Key Topics:
Team purpose and effectiveness
Types of teams (cross-functional, self-managed, etc.)
Team roles and responsibilities
Team formation and launching
Team member selection criteria
Team development stages
Conflict resolution and groupthink
Decision-making models
Improvement
Process improvement methodologies, tools, and techniques
Key Topics:
Six Sigma concepts and DMAIC
Lean tools (5S, Kaizen, Kanban, JIT)
Benchmarking and best practices
Incremental vs breakthrough improvement
Improvement techniques (PDCA, brainstorming)
Quality tools (Pareto, fishbone, control charts)
Root cause analysis (5 Whys)
Risk management (FMEA, SWOT)
Supplier Relationships
Supplier selection, relationships, and performance management
Key Topics:
Supplier selection criteria
Supplier approval processes
Supplier relationship challenges
Diverse supply base benefits
Supplier performance measures
Quality performance tracking
On-time delivery metrics
Customer Relationships
Customer identification, voice of customer, and complaint handling
Key Topics:
Internal vs external customers
Customer influence on processes
Voice of Customer (VOC) methods
Customer feedback collection
Complaint handling process
Customer needs identification
Quality Function Deployment (QFD) basics
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